Privacy Policy

SimianSphere Pty Ltd (ABN 67 480 871 519) ("we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email, phone number, business address)
• Business information (company name, ABN, role)
• Project requirements and communications
• Payment and billing information
• Technical information (IP address, browser type, device information)

1.2 How We Collect Information

We collect information when you:

• Submit an enquiry through our contact form
• Engage us for services via contract or agreement
• Communicate with us via email, phone, or in person
• Visit our website (limited analytics data via Plausible Analytics)

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide requested information
• Deliver our Product Studio and Digital Agency services
• Communicate project updates, invoices, and support
• Send marketing communications about our services, case studies, and relevant industry insights (you may opt out at any time)
• Improve our services and website user experience
• Comply with legal and regulatory obligations
• Maintain records for business and legal purposes

Important: We only use your information for our own business purposes. We never sell your data or use it for third-party marketing without your explicit consent.

3. Disclosure of Information

We may only disclose your information in the following limited circumstances:

• Service providers: Trusted partners who assist us in delivering services (e.g., hosting providers, payment processors, email services). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Professional advisors: Accountants, lawyers, or consultants when necessary for business operations, subject to confidentiality obligations.
• Legal requirements: Government agencies or law enforcement if required by law or to protect our legal rights.
• With your consent: Any other disclosure will only occur with your explicit, informed consent.

All third-party service providers are required to protect your personal information in accordance with Australian privacy laws and international standards.

4. Analytics and Cookies

4.1 Analytics

We use Plausible Analytics, a privacy-friendly, cookieless analytics service that does not collect personal information or use cookies. Plausible collects only aggregated, anonymised data about website usage (page views, referrers, device types) and is fully compliant with GDPR and Australian privacy laws.

4.2 Cookies

Our website does not use cookies for tracking or advertising. Essential cookies may be used for form functionality (e.g., Netlify Forms spam protection), which do not collect personal information.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS)
• Secure hosting infrastructure
• Access controls and authentication
• Regular security reviews and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For client projects, we typically retain records for 7 years for accounting and legal compliance purposes. Contact form enquiries that do not result in engagement are deleted after 12 months.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Complaint: Lodge a complaint about how we handle your personal information

To exercise these rights, contact us at hello@simiansphere.com.au . We will respond within 30 days.

8. Overseas Disclosure

Some of our service providers (e.g., hosting, email services) may store or process data outside Australia, primarily in the United States and European Union. We ensure these providers comply with privacy standards equivalent to Australian law.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .